Core Values

You may think it would be hard to be excited about residential property - especially right now - but at APL we are passionate about what we do - particularly with regard to our customer service standards.

Why are we so good at what we do? Quite simply, we don’t do anything else. Residential property is our entire focus and we have many years of experience.

Principles

Our foundations are built on feedback from our customers and we are wholly committed to a customer centred approach.

Quality

As a licensed conveyancing business with qualified, specialist property lawyers, we are regulated by the Council for Licensed Conveyancers to ensure we maintain the highest standards.

Dedicated

We don't believe in call centres. Our customers are served by dedicated conveyancing specialists – nothing less will do. We know that the traditional volume conveyancing approach to handling customers does not work.

People

We engage only the best quality conveyancing specialists and assistants - people with excellent customer service standards who understand our customer focus and who appreciate, endorse and thrive in the warm and friendly working environment we have created.

Community and environment

Community and environmental responsibility is at the heart of our culture and continues to evolve. Our Environment Policy demonstrates our commitment to our environment and our community work is embedded in the core values of APL.